How Can We Help?
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I need to add additional items to my order.
Please submit a new order for the additional items you need. Depending on how our system handles the order, we may or may not be able to process your orders as a single shipment.
If you paid for expedited shipping for the original order and require expedited shipping for the additional items as well, please pay for expedited shipping on the additional order as well in order to ensure your order is processed on time. You may contact us here or send us an email at firstname.lastname@example.org with your order number, and we will recalculate and refund any expedited shipping charges if applicable.
I accidentally ordered the wrong item(s). How can I correct it?
If your order has not yet shipped, the quickest way to correct order errors is to cancel an order for a full refund, and then place a new order with the correct items. Click here to process an order cancellation.
Our system sends orders to our warehouses immediately, and as a result, in some cases we won't be able to correct the error before the items are shipped out. If this happens, we'll process a new order for you with the correct items, and provide a return label for you to return the incorrect items to us.
Alternatively, our customer service reps will be glad to help correct any errors. Contact us here or send us an email at email@example.com with your order number, and we will process your request as an order return request.
I accidentally submitted the wrong shipping address. What should I do?
Please let us know via email as soon as possible by contacting us here or sending us an email at firstname.lastname@example.org with your order number, and the correct shipping address.
In some cases, we may not be able to correct the error prior to the shipment going out. If this happens, we will attempt to correct the issue directly with the carrier, or if this is not possible, we will process a new shipment for you.
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