Delivery Issues & Errors
We strive for 100% delivery accuracy, but our staff and courier partners are human, and occasional delivery issues do occur. If you suspect a delivery issue has occurred, please accept our sincere apologies, and rest assured that we will work with you until we get it right!
The items in my package are incorrect, damaged, or unsatisfactory
Please contact us here or send us an email at firstname.lastname@example.org with your order number, and we will issue a replacement order along with return instructions.
The shipment appears to have been sent to the wrong address
Please contact us here or send us an email at email@example.com with your order number, along with the correct address, and we will provide instructions on next steps.
My order did not arrive, even though the tracking system says it did.
As a first step, we recommend checking the area around your door or mailbox, particularly in hidden locations such as inside or near shrubs or bushes. Most inquiries we receive from customers about missing packages are resolved when the package is located in unexpected places at or near the shipping address.
We would also recommend checking with other household members as well as neighbors.
Please let us know if after 2 business days of the tracking system showing that the item was delivered you are still unable to locate the package and one of our representatives will assist with resolving the issue. Please contact us here or send us an email at firstname.lastname@example.org with your order number.
While we are more than happy to assist with package tracing, if you are in possession of a carrier tracking number, you may also want to consider directly reaching out to the local delivery office for the carrier. Oftentimes, this can result in the quickest and most convenient way to locate a package or arrange for re-delivery.