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Home /  Support Center /  Knowledge Base /  Returning & Exchanging an Order

Returning & Exchanging an Order


Can I return a product I purchased? What does it cost me?

Waveform Lighting offers a 30-day free returns & refunds policy. If, within 30 calendar days of receiving the product you decide for any reason that you would like to return it for a refund, we will provide a return label free of charge for customers based in the USA. We do not charge any restocking or processing fees for returns. All items must be in their new and original condition.

What does "new and original" mean?

For an item to be eligible, you may install and use the product for 30 days, as long as you do not cause any damage, excessive wear, or otherwise render the product unsellable. While preferred, we do not require the items in their original packaging.

What about LED strip lights?

LED strip lights are subject to the same terms. However, they must not be cut into shorter sections, have their adhesive peeled or removed or otherwise altered in any way. If you are unsure if you might return an LED strip light product, we recommend testing the LED strip lights prior to mounting and installation.

See our returns & refunds policy here


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