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Home /  Support Center /  Knowledge Base /  Shipping & Delivery Policy

Shipping & Delivery Policy

Last updated March 13, 2020


Domestic Shipping Policy

We maintain several warehouses across the continental US in order to provide fast and economical shipping for our customers. The shipping origin warehouse will depend on your order contents, size and delivery address.

Shipment processing time

Most orders are processed within 1-2 business days, after which you will receive your tracking number.

Please note that in some cases, you may not immediately receive your tracking number. Depending on your location and order items, we may choose to first transfer our inventory internally to a warehouse closer to your location, prior to hand-off to the final delivery courier. In such cases, you may receive your tracking number as late as one or two days prior to actual delivery.

If we expect that we are not able to honor our delivery timeframe commitment, we will let you know via email as soon as possible.

Shipping rates & delivery estimates

Standard shipping is free for all orders in the United States. Express shipping charges for your order will be calculated and displayed at checkout. Below are the delivery timeframes:

Standard Shipping: 5-10 business days

Expedited Shipping: 3-5 business days

Priority Shipping: 2-3 business days

Delivery times include processing times, and are calculated from the day your order is placed, if it is received before 3 PM Pacific Time. For example, a priority shipment ordered prior to 3 PM Pacific Time on a Monday will arrive by Wednesday or Thursday.

Orders shipped via Expedited or Priority are also eligible for free returns & refunds as outlined in our policy, but refunds will not cover the expedited or priority shipping charges.

Shipping courier

Your shipment will usually arrive via USPS, FedEx, UPS or OnTrac, depending on a variety of factors such as your shipping address, shipping weight and our warehouse inventory. If you need to specify a particular carrier or service type, please select the appropriate option at checkout.


"Fantastic! Product was delivered quickly and worked beautifully."

International Shipping Policy

We ship internationally from our warehouse in Chicago, IL. Please be advised that shipping internationally involves various customs, export and import procedures that may require additional time for processing. If there are any questions or concerns, please contact us and we will make every effort to accommodate any special requests.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. All international shipments are sent via DHL Express or UPS. Delivery times are typically 3-10 business days. Due to delivery reliability issues we have unfortunately discontinued international shipping via USPS First Class mail.

We reserve the right to, in some cases (e.g. irregular shaped items such as LED tube lights), use a different shipping option that provides similar levels of speed and service. You will be notified with the corresponding tracking number if this happens.

We offer free overseas shipping on orders greater than 500 USD. Once the total cost in your shopping cart reaches this amount, you will automatically be able to select the free shipping option.

Customs, Duties and Taxes

Waveform Lighting will prepare any customs and import/export paperwork as required by law, and will declare the value of goods as indicated on the final sales invoice for your order. Most of our lighting products will be declared with the HTS code subheading 8539.

Due to the dynamic and complex rules and regulations, we cannot be responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). We appreciate your understanding.

Shipment processing time

We require additional time to prepare overseas orders to prepare the necessary customs documents and packaging necessary for international delivery.

Most orders are typically processed within 2-3 business days, but in some cases, we may require up to 5 business days to process your order. Please note that this does not include transit time - this is the amount of time needed before DHL/UPS can pick up the package from our facility.

We will let you know immediately if we expect any significant delays. Orders are not shipped on weekends or holidays.

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