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Home /  Support Center /  Knowledge Base /  Where's My Order?

Where's My Order?

We strive to provide quick and efficient order processing service for all of our customers. We send email notifications for the following order events:
  • Order receipt / confirmation email
  • Order shipped notification
  • Order out for delivery notification
  • Order delivered notification

If you haven't received any email updates and are looking for information on your order status, retrieve a tracking link here.

Why hasn't my order shipped yet?

We typically process shipments within 1-2 business days. Our business days are Monday through Friday. This means that if you place your order on Tuesday, we will ship your order out on Wednesday or Thursday. Orders placed on Thursday will ship out on Friday or the following Monday. Tracking numbers will be issued once the order has been processed.

In some cases, orders are placed on hold for address confirmation or other reasons that prevent us from immediately shipping your order. We typically notify customers within 24-48 hours if this occurs. Please check your spam or junk mail folder if you do not receive any tracking information within 3 business days of placing your order as we may have placed your order on hold due to an order exception status.

We stock our products at various warehouses across the USA, and in some cases transfer inventory internally to a warehouse closest to you prior to dispatch with a courier. In such cases, you may not receive your tracking number for several days after placing your order.

If you have not received your tracking number within 5 business days, please contact us here with your order number.

Where is my order shipping from?

We stock our products at various warehouses across the USA, as this allows us to provide quick and low cost delivery options for our customers.

Where we ship your items from will depend on the shipping address and our inventory levels.

Please also be advised that you may receive your order in multiple shipments and packages.

How quickly will I receive my order?

We provide delivery timeframe guarantees calculated from the day that you process your order. Our standard free shipping is a 5-10 business day delivery window. This means that we will deliver your items within 1-2 weeks.

Our expedited and priority shipping options are offered with 3-5 business day, and 2-3 business day delivery timeframes. Delivery dates are calculated from the date the order is placed. For example, if today is Monday, 3 business days means Thursday.

Once tracking information has been issued, please allow up to 24 hours for the carrier to fully update their systems and process the pickup scan. In some cases, there may be delays that show carrier statuses such as "Shipping label issued, shipment not yet picked up." Typically these statuses will update within 24 hours.

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