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Generating PDF Quotes for Purchasing
I need a PDF quote to show our purchasing department prior to placing an order with you. How can I generate a PDF quote for my order?
We have recently implemented an automated system for PDF quote generation. Instructions for generating the quote can be found at the link below. https://store.waveformlighting.com/pages/how-to-generate-a-pdf-quote
Shipping & Delivery Policy
Last updated Feb 1, 2023Domestic Shipping Policy
We maintain several warehouses across the continental US in order to provide fast and economical shipping for our customers. The shipping origin warehouse will depend on your order contents, size and delivery address.
Shipment processing time
Most orders are processed within 1-2 business days, after which you will receive your tracking number.
Shipment processing time is included in the estimated delivery dates we provide at checkout.
If we expect that we are not able to honor our delivery timeframe commitment, we will let you know via email as soon as possible.
Shipping rates & delivery estimates
We offer a variety of shipping options for our customers. For orders within the USA, Standard Shipping is free for orders over $50.
Standard Shipping is our most economical shipping method and is not carrier-specific. This means that we will choose, at our discretion, the best shipping carrier depending on the destination, shipment weight and dimensions.
We also offer a variety of carrier-specific shipping options, such as UPS Ground, FedEx Ground and USPS Priority Mail. We would recommend choosing one of these options if you have a need or preference for a specific carrier. (For example, if you need your items delivered to a PO Box at your local post office, USPS Priority Mail would generally be the best way to ensure deliverability).
Waveform Express™ is our fastest shipping option with delivery within 2-3 business days. Waveform Express™ is not carrier-specific, so we we would not recommend this option if you have a need or preference for a specific carrier.
We apologize, but we do not offer any overnight or next-day shipping services.
Orders shipped via Expedited or Priority are also eligible for free returns & refunds as outlined in our policy, but refunds will not cover the expedited or priority shipping charges.
International Shipping Policy
"Fantastic! Product was delivered quickly and worked beautifully."
We ship internationally from our warehouse in Chicago, IL. Please be advised that shipping internationally involves various customs, export and import procedures that may require additional time for processing. If there are any questions or concerns, please contact us and we will make every effort to accommodate any special requests.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. All international shipments are sent via DHL Express or UPS. Delivery times are typically 3-10 business days. Due to delivery reliability issues we have unfortunately discontinued international shipping via USPS First Class mail.
We reserve the right to, in some cases (e.g. irregular shaped items such as LED tube lights), use a different shipping option that provides similar levels of speed and service. You will be notified with the corresponding tracking number if this happens.
We offer free overseas shipping on orders greater than 500 USD. Once the total cost in your shopping cart reaches this amount, you will automatically be able to select the free shipping option.
Customs, Duties and Taxes
In most cases, shipments sent internationally will incur import duties, taxes and/or fees. These charges will be calculated at checkout and added to your order total. You will not be responsible for any additional import duties, taxes or fees during import.
We will prepare any customs and import/export paperwork as required by law, and will declare the value of goods as indicated on the final sales invoice for your order. Most of our lighting products will be declared with the HTS code subheading 8539.
Shipment processing time
We require additional time to prepare overseas orders to prepare the necessary customs documents and packaging necessary for international delivery.
Most orders are typically processed within 2-3 business days, but in some cases, we may require up to 5 business days to process your order. Please note that this does not include transit time - this is the amount of time needed before DHL/UPS can pick up the package from our facility.
We will let you know immediately if we expect any significant delays. Orders are not shipped on weekends or holidays.
Waveform Lighting is based in the USA, but serves customers all around the world. We do not have any distributors or warehouses in other countries at this time, so all transactions and shipments are processed through and from our location in the USA. Below are several topics that are of particular interest to our international customers.Voltage Compatibility
Whenever feasible, we design our products to be compatible with global input voltage levels. This means that, for example, the lighting product can be used in North America (AC 120V, 60 Hz) as well as Belgium (AC 230V, 50 Hz).
Please be advised that the following products WILL NOT work with input voltages higher than AC 120V:A19 Filament BulbsBR30 LED Bulbs
Unless otherwise noted, all other products are designed to be compatible with a full range of voltages (AC 100-240V, 50/60 Hz). LED strip lights and modules operate on DC 12 volts or DC 24 volts, and will require a power supply unit to convert AC line (mains) voltage to the appropriate DC voltage level. All of our power supply units are rated for global input voltages.Lamp Bases
There are minor differences in the way the commonly seen medium Edison-screw lamps are specified in the USA and overseas. Countries that operate on AC 220/240V will typically use lamp bases with an "E27" designation, while those that operate on AC 110/120V will typically use an "E26" lamp base. Although they are generally interchangeable, we recommend checking that your fixture lamp base matches that of the light bulb base.
For more information, see our article comparing the difference between E26 and E27.
Waveform Lighting proudly offers the CENTRIC HOME and CENTRIC DAYLIGHT series A19 LED lamps in an E27 version.International Distributors, Resellers & Retailers
Waveform Lighting is a direct-to-consumer manufacturer. We do not work with any distributors, resellers or retailers, both domestically and internationally. All products are sold directly from our USA offices only.Shipping, Customs Taxes and Duties
We ship our products to virtually all countries and locations via DHL or UPS. We have found these two companies are able to offer the level of customer service that matches our standards, and have worked with them to negotiate the most affordable pricing possible for our customers.
We understand that shipping costs are higher than what you may be used to for domestic shipments in your country, or other services such as USPS, however, we appreciate your understanding in this matter.
All shipments will originate from our warehouse in the USA, and be sent directly to the specified address in your country. In most cases, shipments sent internationally will incur import duties, taxes and/or fees. These charges will be calculated at checkout and added to your order total. You will not be responsible for any additional import duties, taxes or fees during import.
For more information on shipping, duties and taxes, please see our shipping & delivery policy.Payments
All listed pricing and transactions are processed in United States Dollars. We accept all major credit cards as well as PayPal. Orders are shipped once payment receipt has been confirmed and processed on our end.
If your company or institution requires additional paperwork such as a pro forma invoice prior to processing payment, please contact us to make arrangements for your order.Returns & Exchanges
We offer a 30 day free returns policy for our customers, including those who are located overseas. Please let us know within 30 days of receiving the item if you would like to process a return or exchange. Once the item is received back at our returns department, we will issue a full refund on the product charges.
Please note that we are unable to cover return shipping charges for international customers.
For more information on our returns and exchanges policy, please see our returns & exchanges policy.Warranty Service
All Waveform Lighting products have a minimum 3 year warranty. Our commitment to quality, reliability and performance extends to our international customers.
Should there be any issues such as lamp failures at any point during the warranty timeframe, please contact us and we will send a new replacement unit at our expense, including shipping costs.
For more information on our warranty policy, please see our warranty policy.
Returns & Exchanges
One of the biggest challenges of being a lighting supplier is that despite all of the science and physics theory behind our lighting technologies, what ultimately matters is whether our customers are satisfied.
We also know that satisfaction means different things for different customers. For some, it might mean accurate color rendering in their photography or improvement in color perception. For others, it could be something completely subjective - light that just feels right.
Our customer support representatives are always available to help answer any questions and make product recommendations, but when it comes to lighting, we also know that "seeing is believing." We know how important this is, and stand behind our commitment to customer satisfaction by offering a 30 day free returns & exchanges guarantee.Waveform Lighting 100% Quality and Satisfaction Guarantee
If you're not 100% satisfied with the performance, color or quality of your product, we'll work with you to make it right.
Simply contact us within 30 calendar days after delivery and we'll send a replacement at no additional charge, or offer you a full refund.All items may be returned for refund or exchange, for any reason, no questions asked.Please contact us within 30 calendar days from when your order is delivered.For United States customers: Returning an item costs nothing to you - we will pay for both the inbound return and (for exchanges) outbound replacement item shipping costs. No restocking or handling fees!For International customers: Unless your reason for returning is due to a defect or error caused by Waveform Lighting, the customer is responsible for return shipping costs to the United States. We will pay for the outbound replacement item shipping costs. There will not be any restocking or handling fees.
Orders shipped via Expedited or Priority are also eligible for free returns & refunds, but refunds will not cover the expedited or priority shipping charges.
For any defect or quality issues, our minimum warranty is 3 years. See our warranty policy here.How to exchange or return an item
Please contact us with your order number and whether you are looking to exchange or return your items. Upon receiving your request, we will send you a return merchandise authorization email and shipping label with additional instructions for processing the return shipment.
Please do not return any items to us without first receiving a return merchandise authorization email first, as we are unable to process returned items without prior authorization.
Send the items in the original packaging (or different packaging, as long as it’s unmarked and appropriately sized / protected), and place the printed shipping label on the package, and drop it off at a carrier designated location (e.g. post office, UPS Store, FedEx drop box).
Please allow 5 - 15 business days for an exchange or refund to be fully processed.
Refunds will be issued to the original form of payment.
For exchanges, if the new item is a higher price, we will contact you for additional payment; if the new item is a lower price, we will refund the difference to the original form of payment.See our delivery policy hereSee our warranty policy here
Last updated Feb 28, 2019
Waveform Lighting takes pride in manufacturing products of the highest quality and reliability.
In the rare event that within the warranty period, a product purchased from us contains a manufacturing defect or issue, we will replace the defective item free of charge.Our Warranty Period
All of our products have a warranty period of at least 3 years from the date of purchase. Where noted, some products have a longer warranty period of 5 years.
What does this limited warranty cover?
"Great Product and Support...I ordered 4 lamps and one had to be replaced due to a manufacturing issue. The replacement arrived quickly."
Our warranty policy does not cover any problem that is caused by conditions, malfunctions or damage not resulting from defects in material or workmanship. Our warranty excludes any use or installation of our products in environments or with components that exceed the specifications of our particular product, for example: exposure to humidity or water (where a product is not specified for damp or wet locations), over voltage or current, or high temperature environments.How do I obtain warranty service?
To obtain warranty service, please contact us and we will process a replacement shipment.See our delivery policy hereSee our returns & refunds policy here
Where's My Order?
We strive to provide quick and efficient order processing service for all of our customers. We send email notifications for the following order events:Order receipt / confirmation emailOrder shipped notificationOrder out for delivery notificationOrder delivered notification
If you haven't received any email updates and are looking for information on your order status, retrieve a tracking link here.
Why hasn't my order shipped yet?
We typically process shipments within 1-2 business days. Our business days are Monday through Friday. This means that if you place your order on Tuesday, we will ship your order out on Wednesday or Thursday. Orders placed on Thursday will ship out on Friday or the following Monday. Tracking numbers will be issued once the order has been processed.
In some cases, orders are placed on hold for address confirmation or other reasons that prevent us from immediately shipping your order. We typically notify customers within 24-48 hours if this occurs. Please check your spam or junk mail folder if you do not receive any tracking information within 3 business days of placing your order as we may have placed your order on hold due to an order exception status.
We stock our products at various warehouses across the USA, and in some cases transfer inventory internally to a warehouse closest to you prior to dispatch with a courier. In such cases, you may not receive your tracking number for several days after placing your order.
If you have not received your tracking number within 5 business days, please contact us here with your order number.
Where is my order shipping from?
We stock our products at various warehouses across the USA, as this allows us to provide quick and low cost delivery options for our customers.
Where we ship your items from will depend on the shipping address and our inventory levels.
Please also be advised that you may receive your order in multiple shipments and packages.
How quickly will I receive my order?
We provide delivery timeframe guarantees calculated from the day that you process your order. Our standard free shipping is a 5-10 business day delivery window. This means that we will deliver your items within 1-2 weeks.
Our expedited and priority shipping options are offered with 3-5 business day, and 2-3 business day delivery timeframes. Delivery dates are calculated from the date the order is placed. For example, if today is Monday, 3 business days means Thursday.
Once tracking information has been issued, please allow up to 24 hours for the carrier to fully update their systems and process the pickup scan. In some cases, there may be delays that show carrier statuses such as "Shipping label issued, shipment not yet picked up." Typically these statuses will update within 24 hours.
Delivery Issues & Errors
We strive for 100% delivery accuracy, but our staff and courier partners are human, and occasional delivery issues do occur. If you suspect a delivery issue has occurred, please accept our sincere apologies, and rest assured that we will work with you until we get it right!
The items in my package are incorrect, damaged, or unsatisfactory
Please contact us here with your order number, and we will issue a replacement order along with return instructions.
The shipment appears to have been sent to the wrong address
Please contact us here with your order number, along with the correct address, and we will provide instructions on next steps.
My order did not arrive, even though the tracking system says it did.
As a first step, we recommend checking the area around your door or mailbox, particularly in hidden locations such as inside or near shrubs or bushes. Most inquiries we receive from customers about missing packages are resolved when the package is located in unexpected places at or near the shipping address.
We would also recommend checking with other household members as well as neighbors.
Please let us know if after 2 business days of the tracking system showing that the item was delivered you are still unable to locate the package and one of our representatives will assist with resolving the issue. Please contact us here with your order number.
While we are more than happy to assist with package tracing, if you are in possession of a carrier tracking number, you may also want to consider directly reaching out to the local delivery office for the carrier. Oftentimes, this can result in the quickest and most convenient way to locate a package or arrange for re-delivery.
I need to add additional items to my order.
Please submit a new order for the additional items you need. Depending on how our system handles the order, we may or may not be able to process your orders as a single shipment.
If you paid for expedited shipping for the original order and require expedited shipping for the additional items as well, please pay for expedited shipping on the additional order as well in order to ensure your order is processed on time. You may contact us here with your order number, and we will recalculate and refund any expedited shipping charges if applicable.
I accidentally ordered the wrong item(s). How can I correct it?
If your order has not yet shipped, the quickest way to correct order errors is to cancel an order for a full refund, and then place a new order with the correct items. Click here to process an order cancellation.
Our system sends orders to our warehouses immediately, and as a result, in some cases we won't be able to correct the error before the items are shipped out. If this happens, we'll process a new order for you with the correct items, and provide a return label for you to return the incorrect items to us.
Alternatively, our customer service reps will be glad to help correct any errors. Contact us here with your order number, and we will process your request as an order return request.
I accidentally submitted the wrong shipping address. What should I do?
Please let us know via email as soon as possible by contacting us here with your order number, and the correct shipping address.
In some cases, we may not be able to correct the error prior to the shipment going out. If this happens, we will attempt to correct the issue directly with the carrier, or if this is not possible, we will process a new shipment for you.
Returning & Exchanging an Order
Can I return a product I purchased? What does it cost me?
Waveform Lighting offers a 30-day free returns & refunds policy. If, within 30 calendar days of receiving the product you decide for any reason that you would like to return it for a refund, we will provide a return label free of charge for customers based in the USA. We do not charge any restocking or processing fees for returns. All items must be in their new and original condition.
What does "new and original" mean?
For an item to be eligible, you may install and use the product for 30 days, as long as you do not cause any damage, excessive wear, or otherwise render the product unsellable. While preferred, we do not require the items in their original packaging.
What about LED strip lights?
LED strip lights are subject to the same terms. However, they must not be cut into shorter sections, have their adhesive peeled or removed or otherwise altered in any way. If you are unsure if you might return an LED strip light product, we recommend testing the LED strip lights prior to mounting and installation.
See our returns & refunds policy here
Submitting Purchase Orders
At Waveform Lighting, we accept both retail and wholesale orders. We do not work with distributors or sales representatives, and all orders are processed through our own offices.
Most individual and business customers will find that placing an order directly online through our website is the quickest and easiest way to get an order processed.
If your business requires a formal purchase order submission along with an order confirmation letter, we would be more than happy to process the request. Please contact us and a customer representative will respond within 24-48 business hours. If you require a forma PDF quote prior to purchase order issuance, please see instructions here.
Please note that we do not offer business or wholesale accounts with payment terms. All orders are processed on a 100% CWO (cash with order) basis; orders ship upon receipt of full payment.
In-person pickup at Waveform Lighting locations?
We do not offer any in-person pickup options. All orders must be placed through our website and be processed for shipment through one of our shipping options - no exceptions!
We understand that our customers in the Portland/Vancouver area as well as the Chicago area may find this to be a convenient way to save on time and shipping costs, but our logistics and operations are not set up to accommodate in-person pickups at this time.
We apologize for any inconvenience caused and appreciate your understanding.
How to Purchase Waveform Lighting Products
Thank you for your interest in Waveform Lighting!
Waveform Lighting is a direct-to-consumer lighting manufacturer. We offer all of our products exclusively through our own website, and do not work with any distributors or resellers.
We handle all of the warehousing, order handling, fulfillment and customer service to ensure that we are able to offer the highest levels of product and service quality to our customers.
Our offices are located in Vancouver, Washington, USA. We do not have a showroom or physical retail location at this time.
How do I purchase your products?
Simply click the "Add to Cart" button on the product page. When you're ready to check out, go to your shopping cart by clicking on the shopping cart button on the top right corner of the page, and fill out the requested shipping and payment information.
Business, Trade and Distributor Accounts
Waveform Lighting proudly offers products direct to consumers as well as business and wholesale customers. Many of our business customers include commercial facilities, contractors / electricians, industrial companies, research laboratories and more.
We understand that business purchases may require additional steps such as quote reviews, purchase order submissions, invoice reconciliation and tax exemption requests. If you have any questions or issues, please contact us and a representative will be glad to assist.
We do not offer any "trade discounts" based on the customer category, but do offer volume pricing depending on purchase quantities. If you would like to request a volume quote, please reach out to us.