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Contact Waveform Lighting



Contact Information


Our offices are located in Vancouver, WA, a suburb of Portland, OR, USA.






We apologize, but do not offer will call or pickup services from any of our facilities.

Payment Remittance Address
PO Box 1104
Vancouver, WA 98666, USA

RMA (Returns) Address
Please contact us for prior to returning any merchandise. A warehouse shipping address and/or label will be provided upon RMA approval.


Send Us a Message


Got a question or issue not covered in our support center? Send us a message using the form below, and a representative will respond to your inquiry as soon as possible.

Please choose from one of the following options:



Welcome! We look forward to assisting you with your upcoming order. Which of the following best describes your question or issue?


Make a mistake or change your mind? No problem!

If your order hasn't shipped yet, we'll be happy to make adjustments prior to shipment release. If you received a notification saying your order has already shipped, please initiate an order return request instead.


We're sorry to hear that shipping or delivery haven't gone as expected, but we look forward to making it right. Please let us know which of the following best describes your issue:


Please let us know how we can help with your billing or invoice issue.


We strive for perfection, but we know it's equally important to make things right when mistakes and mishaps do happen. Please let us know what went wrong, and we'll get working on it right away! Which of the following best describes your issue?


Waveform Lighting offers a 30-day free returns & refunds policy. If, within 30 calendar days of receiving the product you decide for any reason that you would like to return it for a refund, we will provide a return label free of charge for customers based in the USA.

Please see here for additional information.

Please DO NOT send products to our office or warehouse locations without first receiving a return authorization. Unauthorized returns may be ineligible for a refund.


All of our products have a warranty period of at least 3 years from the date of purchase.

Please see here for additional information.

Please DO NOT send products to our office or warehouse locations without first receiving a return authorization. Unauthorized returns may be ineligible for a warranty replacement.


We enjoy hearing from customers and partners about how we're doing. Please let us know which of the following best describes the type of feedback you have:


We are not actively soliciting new business partnerships at this time. Due to the high volume of requests, we are unable to respond to each message, however, if you have any product or order related questions, we would be more than happy to assist.




We are unfortunately unable to provide dedicated sales support at this time. We recommend searching our learning center and knowledge base for any previously published articles which may assist with your inquiry.



We accept orders exclusively through our website. All orders must be placed through the shopping cart and checkout process, and payment must be completed via credit card.

For product or application-related questions or support, please visit our support center. We do not provide any phone-based support and appreciate your understanding.

For business customers, please be advised that we do not offer payment terms (e.g. NET 30) for purchase orders. While we will gladly assist with processing purchase orders, we recommend placing the order directly through the website for faster service. Formal quotations can be requested here, and sales invoices can be requested here.




We offer free standard shipping for all orders that ship to US-based addresses. Expedited services are available for an additional charge.

We also ship internationally via UPS, FedEx and DHL Express.

For additional information, please see our full policy here.




For US-based customers, we offer a 30-day free returns policy for all of our products. If you aren't 100% satisfied with your purchase, let us know within 30 days and we'll send a return shipping label and provide a full refund on your purchase. See additional information on our returns policy here.




We accept all orders, including those from corporate and entities and other institutions (universities, non-profits), through our website.

We do not offer any payment terms (e.g. NET 30) and accept payment via credit card. While we will gladly assist with processing purchase orders, we recommend placing the order directly through the website for faster service.

Formal quotations can be requested here, and sales invoices can be requested here.

If you require additional information from us in order to establish a vendor profile (e.g. W-9 forms), please click here to send us a message and a representative will assist with further instructions.

In accordance with state and local tax regulations, we collect sales and/or excise taxes for purchases that ship to customers located in the following states:

  • Washington
  • Illinois
  • Michigan
  • Georgia

If you are purchasing on behalf of a tax-exempt entity located in these jurisdictions, please click here to send us a message and we will assist with processing your tax-exempt purchase request. Otherwise, you may proceed with placing your order directly through the website, as sales tax will not be applied to your order.




Please use the form below to let us know how we can help with your upcoming order!




Please submit a new order for the additional items you need. Depending on how our system handles the order, we may or may not be able to process your orders as a single shipment.

If you paid for expedited shipping for the original order and require expedited shipping for the additional items as well, please pay for expedited shipping on the additional order as well in order to ensure your order is processed on time. Please contact us to provide us with your order number, and we will recalculate and refund any expedited shipping charges if applicable.

Still need assistance? Click here to send us a message.



If your order has not yet shipped, the quickest way to correct order errors is to cancel an order for a full refund, and then place a new order with the correct items. Please submit an order cancellation request here.


Still need assistance? Click here to send us a message.



Please use the form below to provide us with an updated shipping address.




We begin preparations to ship your order out as soon as we receive it. Typically, orders will ship out within 2 business days and we will send tracking information to the email address used to place the order.

If you have not yet received a tracking number, please click here to check on your order status. We also recommend that you check your email spam box, as notification emails can get filtered out.

Still need assistance? Click here to send us a message.




Lighting products come in a wide variety of shapes and sizes, so in some cases, orders are shipped out as separate shipments. When this happens, we send out a separate tracking email for each separate shipment.

If you are unable to locate all of your order tracking numbers, please click here to check on your order status. We also recommend that you check your email spam box, as notification emails can get filtered out.

If, on the other hand, you believe that there are items missing due to an error during shipment preparation, please click here to send us a message and we'll work on getting a replacement shipment to you ASAP.




Tracking number email notifications are sent out as soon as the shipping label is generated. In some cases, however, carrier websites require up to 24 hours to fully process the newly issued tracking number, and as a result, new shipments may result in error messages suggesting the tracking number is "invalid" or "not found."

If the carrier website continues to show such errors more than 24 hours after the tracking number email has been issued, please click here to send us a message.




Depending on transit distance and the shipping service used, there may be occasional gaps in tracking updates shown on the carrier website. Gaps of up to 5 business days may occur, and are typically the result of processing delays at carrier destination and transit hubs.

If your shipment was shipped using UPS Mail Innovations, FedEx Home Delivery or DHL eCommerce, final delivery is typically handled by the US Postal Service. In such cases, tracking the same shipment on the US Postal Service website may provide more up-to-date tracking updates.

If, after 5 consecutive business days, there are no updates on the carrier tracking page, please click here to send us a message.




As a first step, we recommend checking the area around your door or mailbox, particularly in hidden locations such as inside or near shrubs or bushes. Most inquiries we receive from customers about missing packages are resolved when the package is located in unexpected places at or near the shipping address.

We would also recommend checking with other household members as well as neighbors.

While we are more than happy to assist with package tracing, if you are in possession of a carrier tracking number, you may also want to consider directly reaching out to the local delivery office for the carrier. Oftentimes, this can result in the quickest and most convenient way to locate a package or arrange for re-delivery.

Please click here to send us a message if after 2 business days of the tracking system showing that the item was delivered you are still unable to locate the package and one of our representatives will assist with resolving the issue.




Shipping to international destinations can sometimes be challenging due to varying and inconsistent applications of customs duties and taxes. Although unusual, there can be situations where import paperwork or other issues prevent the shipment from proceeding to delivery.

If you are in possession of a carrier tracking number, you may also want to consider directly reaching out to the local delivery office for the carrier. Oftentimes, this can result in the quickest and most convenient way to locate a package or arrange for re-delivery.

Still need assistance? Click here to send us a message.




Sales invoices can be requested here. If you have not purchased yet, and require a quotation or pro-forma invoice, please see the instructions located here.

Still need assistance? Click here to send us a message.




Our credit card processing gateways are SSL secured and PCI compliant, and accounts are charged only when a transaction is successfully completed and an order number is issued.

In rare cases, credit card or PayPal payments are declined, at which time a "pending" transaction may show on your credit card account. These charges are temporary and typically drop off within 3-5 business days. For additional information, please contact your financial institution.

Still need assistance? Click here to send us a message.




All of our transactions are processed via an automated system. If you notice any discrepancies, we recommend double-checking the purchase contents by reviewing:

For international customers, please note that all transactions are conducted in US dollars. Minor discrepancies may arise due to currency conversion fees or exchange rate fluctuations.

Still need assistance? Click here to send us a message.




Refunds for returned items are typically processed within 10 business days of the return shipment's arrival at our returns processing warehouse.

Please track your return shipment's progress, and if more than 10 business days have passed since the carrier reports successful delivery, please click here to send us a message.




Please use the form below to let us know about any products you received that are damaged or defective. If there are multiple product quantities and types, please be sure to let us know which of the products are exhibiting issues.

A representative will reach out with instructions on next steps. We fully stand behind our products, and upon review and approval, will issue a replacement order at our expense.




Please use the form below to let us know which products are missing from your order. In many cases, a quick review of the packing slip may help confirm handling errors at the warehouse.

A representative will reach out with instructions on next steps. We fully stand behind our products, and upon review and approval, will issue a replacement order at our expense.




Please use the form below to let us know which products in your order are incorrect. In many cases, a quick review of the packing slip may help confirm handling errors at the warehouse.

A representative will reach out with instructions on next steps. We fully stand behind our products, and upon review and approval, will issue a replacement order at our expense.




Please use the form below to let us know about the color discrepancies you are observing. A representative will reach out with additional assistance.




Please use the form below to let us know about the installation issues you are facing. A representative will reach out with additional assistance.




Please use the form below to provide us with some additional information about your order and requested return.




We are unable to accept returns that do not meet our return criteria. If you would like one of our team members to review your request, please click here to send us a message and provide us with some additional information about your request, and explain any extenuating circumstances which you believe may be relevant for our team to consider.




We do not charge any restocking fees, but do ask that customers from outside the USA cover the return shipping charges. Please use the form below to provide us with some additional information about your order and requested return.




Please use the form below to provide us with some additional information about your order and requested warranty replacement.




We are unable offer warranty replacements without verifying proof of purchase and product ownership. If you would like one of our team members to review your request, please click here to send us a message to provide us with some additional information about your request.




We take pride in offering as much informative and educational content on our website as possible. If you notice any inaccuracies, typos or other areas for improvement, please let us know! Please provide the URL along with your feedback using the form below.




We are always working on product improvements as well as new product launch ideas. Please let us know the product part number (e.g. PN 4005.27) or product page URL along with your feedback using the form below.




Our goal is for 100% of our customers to be fully satisfied with the support they receive from our customer support team. If there is a particular support representative or experience that you'd like to let us know about - both good and bad - please let us know using the form below.




We are not looking for any marketing agenices or other marketing partners at this time.




We appreciate your interest, but are not looking for any new manufacturing or logistics partners at this time.




We do not offer any programs for influencers or affiliates, and do not offer any samples. If you have any product-related questions that would assist you and/or your audience, please click here to send us a message, and we would be more than happy to assist.




We do not have any distributor, reseller or wholesale programs. Volume discounts are offered equally to all customers, on a quantity-per-order basis. If you have any order or product related questions, please click here to send us a message, and we would be more than happy to assist.




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